Terms of

Contractor Autopilot AI provides AI-powered receptionist and business automation services for contractors and small business owners including:

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  Starter Plan ($149/month)
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  CRM and lead pipeline
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  Calendar and online booking
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  AI estimates and price book
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  Customer portal
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  Job management and invoicing
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  Review management and Google Business Profile
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  Autopilot Plan ($399/month) — everything above plus:
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  AI-built website with editor and custom domain
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  Social media automation
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  Photo geotagging and SEO
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  SMS and automated follow-ups, missed call auto-text
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  Time and GPS tracking, team management
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  Expense and receipt scanning, materials tracking
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  Automated review requests
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  Autopilot Pro Plan ($499/month) — everything above plus:
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  24/7 AI receptionist with call logs and recordings
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  AI web chat (Jordan)
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  Dispatch board
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  Embedded booking and chat, SEO pages and automated blog
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  Change orders, job costing and full financial reports
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  Subcontractor portal and 1099s
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  AI review responses

Our Service uses artificial intelligence to answer calls and chats, draft estimates and quotes, calculate price book figures, and generate written and social content. The following terms govern that output:

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  PRELIMINARY BY DEFAULT — All AI-generated estimates, quotes, price book calculations, proposals, and scheduling suggestions are preliminary suggestions only. You retain sole responsibility for reviewing, confirming, and honoring any price, quote, or commitment before it becomes binding between you and your customer.
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  NO OFFER OR WARRANTY BY US — AI output is not an offer, contract, warranty, or professional advice from Contractor Autopilot AI to you or to your customers, and we are not a party to any agreement you form with your customer.
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  AUTOMATED ACTIONS — Booking, dispatch, follow-up messages, and similar actions may be carried out automatically according to the settings you choose. You are responsible for configuring, supervising, and periodically reviewing those settings and the actions taken under them.
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  CONTENT YOU PUBLISH — Where the Service generates website copy, blog posts, social media posts, or images for your business, you are the publisher of that content and are responsible for reviewing it for accuracy, permissions, and compliance before it is published.
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  YOUR REVIEW IS THE CONTROL — Because AI systems can produce incomplete or incorrect output, you agree not to rely on AI output as the sole basis for a binding price, a safety-related decision, or a legal or regulatory determination.

The Service and the AI receptionist are not configured for, nor intended to handle, 911 or emergency communications:

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  The AI receptionist is not an emergency service and cannot dial 911, dispatch emergency responders, or summon help of any kind
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  The Service is not a substitute for a live person, and calls may be missed, delayed, disconnected, or misunderstood
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  You must instruct your callers, and post notice where you advertise your phone number, that anyone with an emergency should hang up and dial 911 or their local emergency services directly
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  You are solely responsible for any harm arising from a caller relying on the Service in an emergency, including burst pipes, gas leaks, electrical fires, carbon monoxide, structural failure, or any threat to life or property
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  You agree to indemnify us against any claim arising out of an emergency or urgent situation communicated to the AI receptionist

If you or your caller has an emergency, hang up and dial 911 or local emergency services. Do not rely on the AI receptionist.

To use our Service you must:

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  Be at least 18 years of age
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  Be a legal business entity or sole proprietor
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  Provide accurate and complete registration information
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  Maintain the security of your account credentials
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  Promptly update your account information if it changes
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  Accept responsibility for all activity under your account

You may not use another person's account without permission. You must notify us immediately of any unauthorized use of your account.

We offer a 14-day free trial of the Service. During a free trial:

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  No payment method is required to start a trial — you are not asked for a card and you are not charged
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  The trial gives you access to Autopilot plan features for 14 days from the day you create your account
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  We will not automatically convert your trial into a paid subscription. Nothing is charged unless you choose a plan and enter payment details yourself
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  When the 14 days end, access to the Service stops until you choose a plan
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  Your data is not deleted when a trial ends. It is retained under the Data Retention and Deletion section below, and becomes available again as soon as you subscribe
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  Free trials are available to new customers only — one free trial per business
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  We reserve the right to determine trial eligibility at our sole discretion, and to modify or discontinue free trial offers at any time without notice

All fees are in US dollars and are non-refundable except as expressly stated in our Refund Policy:

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  Subscription fees are billed monthly in advance on the date your paid subscription begins
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  Payments are processed by Stripe — by providing your payment information you authorize us to charge your payment method for all fees incurred
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  If a payment fails we will attempt to process the charge again — if payment continues to fail your account may be suspended or terminated
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  You remain responsible for all unpaid amounts
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  We reserve the right to change our pricing with 30 days advance notice to existing customers
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  Continued use of the Service after a price change constitutes acceptance of the new pricing
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  You are responsible for all applicable taxes associated with your use of the Service

You may cancel your subscription at any time:

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  Cancel by contacting us at support@contractorautopilot.ai or through your account dashboard
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  Upon cancellation your Service will remain active until the end of your current billing period
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  After that date your access to the Service will be terminated, and any website we host for you will be taken offline
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  We do not provide prorated refunds for partial months except as stated in our Refund Policy
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  We do not delete your data when you cancel. It is archived so that you can return to the same account later, and is retained and then deleted on the schedule set out in the Data Retention and Deletion section below
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  You may request an export of your data at any time while it is retained

We keep your data only as long as there is a reason to keep it. When an account is canceled, terminated, or a trial ends without a subscription, the following schedule applies and is carried out automatically:

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  OPERATING DATA — contacts, jobs, quotes, appointments, calls, text messages, emails, photos, documents, and website content are retained for 12 months from the date the account is canceled or the trial ends, then permanently deleted
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  CALL RECORDINGS — audio recordings of phone calls are deleted 90 days after the call, on an automatic daily job, whether or not the account is active. The written transcript, summary, and call details are kept under the operating-data schedule above, so the record of what was said remains available to you after the audio is gone
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  WHY 12 MONTHS — contracting is seasonal. A contractor who leaves in the fall and returns in the spring should find their customer list and job history intact rather than starting over
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  FINANCIAL RECORDS — invoices, payments, and expense records are retained for 7 years, which is the period we and our customers may be required to produce records for tax purposes, then permanently deleted
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  HOSTED WEBSITES — taken offline at cancellation; the underlying content is held for the 12-month period above so the site can be restored if you return
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  REACTIVATION — if you subscribe again within the 12-month window, your data is restored to your account
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  AUTOMATIC DELETION — deletion runs on a scheduled daily job, not on request. Once a record passes its retention period it is deleted whether or not anyone asks
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  BACKUPS — deleted data may persist in encrypted backups for a short period after deletion before those backups age out
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  AGGREGATE DATA — we may keep anonymized, aggregated statistics that cannot identify you or your customers

You may request an export or an earlier deletion of your data at any time by emailing support@contractorautopilot.ai. Requests for deletion are honored except where we are required by law to keep a record, such as financial records within the seven-year period described above.

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

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  Use the Service to violate any applicable law or regulation
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  Impersonate any person or entity
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  Use the Service to send spam or unsolicited communications
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  Violate any applicable telemarketing laws including the TCPA, CAN-SPAM Act, or similar regulations
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  Record calls without proper disclosure where required by law
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  Use the Service to harass, abuse, or harm others
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  Attempt to gain unauthorized access to our systems
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  Interfere with or disrupt the integrity of the Service
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  Use the Service for any fraudulent purpose
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  Resell or sublicense the Service without our written consent
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  Use the Service in any way that could damage our reputation or the reputation of our partners

Our Service records inbound phone calls. You are solely responsible for:

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  Complying with all federal, state, and local laws governing call recording in your jurisdiction and the jurisdictions of your callers
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  Recognizing that several states (including California, Florida, Massachusetts, Pennsylvania, and Washington) require the consent of all parties to a recorded call
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  Providing required disclosures to callers before recording begins
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  Obtaining any required consent for call recording
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  Ensuring your use of call recordings complies with all applicable privacy laws

Our AI receptionist does not currently announce that a call is being recorded, so that disclosure must come from you: you are responsible for obtaining any consent federal, state, or local law requires before a call is recorded, including in all-party consent states. A spoken recording disclosure is on our product roadmap and will be enabled by default when it ships. We are not responsible for your failure to comply with call recording laws. Recorded audio is deleted automatically 90 days after the call; the written transcript is retained.

Our Service sends SMS and text messages to your customers on your behalf as part of the AI receptionist and customer-communication features.

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  CONSENT REQUIREMENTS — Our AI receptionist obtains express verbal consent from each customer before sending any SMS message
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  The consent script includes: clear identification that text messages will be sent, disclosure that message and data rates may apply, notification that message frequency varies, and instructions on how to opt out (reply STOP)
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  You are responsible for not circumventing or disabling our consent collection process
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  You must comply with the Telephone Consumer Protection Act (TCPA) and all other applicable SMS regulations
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  You must not use our messaging features for unsolicited marketing or spam
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  OPT-OUT HANDLING — Our system automatically processes: STOP, CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, REVOKE, STOPALL
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  When a customer sends any opt-out keyword, all future messages to that number are immediately blocked and a confirmation is sent
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  You agree not to attempt to circumvent these compliance features
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  HELP RESPONSES — Customers who reply HELP receive support contact information and opt-out instructions
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  PERMITTED MESSAGE TYPES — Appointment confirmations, reminders, and updates; quote and estimate follow-ups; customer inquiry responses; scheduling and dispatch notifications
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  VIOLATION — Violation of these SMS compliance terms may result in immediate suspension or termination of your messaging capabilities and/or your account
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  TIME-OF-DAY RESTRICTIONS — Automated messages are sent within the federal calling window of 8:00 AM to 9:00 PM in the recipient's local time. Some states impose narrower windows, additional registration requirements, or restrictions on weekends and holidays. You are responsible for ensuring your use of automated messaging complies with the rules that apply to you and your customers, and you must not configure, schedule, or trigger messages outside permitted hours.
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  REVOCATION OF CONSENT IN ANY CHANNEL — A customer may revoke consent by any reasonable means, including verbally during a call, by email, or in person. If a customer revokes consent outside of the STOP keyword flow, you must promptly record that revocation in the platform so that messaging to that number stops. Our system honors any revocation it detects, but you are responsible for revocations communicated only to you.

Our Service integrates with third-party platforms. Your use of these integrations is subject to the terms and privacy policies of those third parties:

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  Calendly — appointment booking and scheduling
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  Stripe — payment processing
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  Twilio — phone and SMS services
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  Vapi — AI voice services
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  Chatwoot — chat services
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  Various CRM platforms (Housecall Pro, Jobber, JobNimbus, ServiceTitan, Buildertrend, CoConstruct)

We are not responsible for the availability, accuracy, or practices of third-party services.

Important intellectual property terms:

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  OUR PROPERTY — The Service and its original content, features, and functionality are and will remain the exclusive property of Contractor Autopilot AI. Our trademarks and trade dress may not be used without our prior written consent.
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  YOUR CONTENT — You retain ownership of all content and data you provide to us. By using our Service you grant us a limited license to use your content solely to provide and improve the Service.
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  AI OUTPUT — As between you and us, you own the AI-generated output the Service creates for your business (such as estimates, proposals, website and blog copy, and social posts), subject to your compliance with these Terms. We retain all rights in the Service itself, including the underlying models, prompts, templates, workflows, and systems that produce that output. Because output is generated statistically, similar or identical output may be generated for other customers, and we make no claim that output is unique or eligible for copyright protection.
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  FEEDBACK — If you provide us with feedback or suggestions about our Service we may use that feedback without any obligation to you.

We host contractor websites and publish AI-generated blogs, images, and social posts on your behalf. We respect copyright and respond to notices under the Digital Millennium Copyright Act, 17 U.S.C. § 512:

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  DESIGNATED AGENT — Send copyright infringement notices to our designated agent: Contractor Autopilot AI, Attn: DMCA Agent, 6701 Corporate Dr Ste N, Johnston, IA 50131, support@contractorautopilot.ai
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  WHAT A NOTICE MUST INCLUDE — a physical or electronic signature of the copyright owner or a person authorized to act for them; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and its location (a URL); your contact information; a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the owner's behalf
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  OUR RESPONSE — On receipt of a valid notice we will remove or disable access to the material and make a good faith effort to notify the customer who posted it
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  COUNTER-NOTIFICATION — If your material was removed in error you may send a counter-notification to the same address containing the elements required by 17 U.S.C. § 512(g). We may restore the material in 10 to 14 business days unless the complaining party notifies us that it has filed a court action
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  REPEAT INFRINGERS — We terminate, in appropriate circumstances, the accounts of customers who are repeat infringers
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  MISREPRESENTATION — Under 17 U.S.C. § 512(f) a person who knowingly misrepresents that material is infringing may be liable for damages

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

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  The Service will be uninterrupted or error-free
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  The Service will meet your specific requirements
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  The AI receptionist will handle every call perfectly or without error
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  Any errors in the Service will be corrected
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  The Service will be available at any particular time or location
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  AI-generated output will be accurate, complete, or free of fabricated or erroneous information (commonly called "hallucinations")
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  Every call, message, or chat will be captured, understood, transcribed, or booked correctly
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  Caller instructions will be interpreted correctly, or that appointments, dispatches, or follow-ups will be scheduled, routed, or sent as intended
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  Any estimate, quote, or price book calculation produced by the Service will be correct or complete for your job, market, or cost structure

YOU USE THE SERVICE AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

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  Contractor Autopilot AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to loss of profits, revenue, data, business, or goodwill
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  Our total liability to you for any claims arising out of or related to these Terms or the Service shall not exceed the amount you paid to us in the three months preceding the claim
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  Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability so some of the above limitations may not apply to you

You agree to defend, indemnify, and hold harmless Contractor Autopilot AI and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

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  Your use of the Service
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  Your violation of these Terms
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  Your violation of any applicable law or regulation
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  Your failure to comply with call recording or SMS compliance requirements
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  Any claim, statutory penalty, or class action under federal or state wiretapping, eavesdropping, two-party consent, or telephone consumer protection laws arising from your disabling the call recording disclosure, your failure to obtain caller consent, or your messaging practices
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  Any reliance by you or your customers on AI-generated estimates, quotes, content, or automated actions
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  Any content you provide through the Service
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  Your violation of any third-party rights

Either party may terminate this agreement:

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  TERMINATION BY YOU — You may terminate your account at any time by canceling your subscription as described in the Cancellation section
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  TERMINATION BY US — We reserve the right to suspend or terminate your account at any time if: you violate these Terms, you fail to pay fees when due, we determine your use creates legal or reputational risk, or we discontinue the Service
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  EFFECT OF TERMINATION — Upon termination all rights granted to you under these Terms will immediately cease. Sections that by their nature should survive termination will survive including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law

Disputes are governed by Iowa law:

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  These Terms shall be governed by and construed in accordance with the laws of the State of Iowa without regard to its conflict of law provisions
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  Any dispute shall first be attempted to be resolved through good faith negotiation
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  If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association in Iowa
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  The arbitrator's decision shall be final and binding
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  CLASS ACTION WAIVER — You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action
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  ATTORNEYS' FEES — In any arbitration or legal proceeding arising out of these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party, to the extent permitted by applicable law

We reserve the right to modify these Terms at any time:

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  We will provide at least 30 days notice of material changes by email or prominent notice on our website
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  Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms

Additional legal provisions:

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  ENTIRE AGREEMENT — These Terms together with our Privacy Policy and Refund Policy constitute the entire agreement between you and Contractor Autopilot AI regarding the Service
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  SEVERABILITY — If any provision of these Terms is found to be unenforceable the remaining provisions will continue in full force and effect
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  WAIVER — Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights
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  ASSIGNMENT — You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

For questions about these Terms please contact us at:

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  Contractor Autopilot, LLC
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  Email: support@contractorautopilot.ai
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  Website: ContractorAutopilot.ai